Dear valued customers,

We understand that a clear and transparent shipping policy is essential to provide you with a seamless shopping experience. Therefore, we want to take a moment to explain our shipping policy for domestic USA orders.

Shipping Rates and Estimates:

We offer a standard shipping rate of $6.99 on all orders within the USA and Canada. Shipping typically takes between 7 and 14 business days for items within the USA and 2 to 4 weeks for overseas/made to order items. Please note that import and customs delays to certain destinations can extend shipping times beyond this window.

It is important to note that your order may be subject to import duties and taxes, including VAT, which are incurred once a shipment reaches your destination country. Please be aware that Filtrum Home is not responsible for these charges if they are applied, and they are your responsibility as the customer.

Processing and Handling:

We strive to process most orders within 1-2 days, but all orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Change of Address:

Once your order is in transit, we cannot change the delivery address. If you need to change the delivery address, please contact us within 24 hours of placing your order at Email: support@shopfiltrum.com or text us at +1 312-626-8144.

We hope that this information is helpful and provides you with a better understanding of our shipping policies and procedures. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.

Thank you for choosing Filtrum Home, and we look forward to serving you!