At Filtrum Home, we are dedicated to providing our customers with the highest level of satisfaction. We understand that sometimes things don't work out as planned, which is why we have a clear and simple return policy. In this article, we will outline our return policy, including our 7-day return policy, damaged product guidelines, and how to initiate a return or exchange.

Initiate a Return

A. 7 DAY RETURN POLICY

Our 7-day return policy allows you to request a return within 7 days after receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

B. RETURN PROCESS

To initiate a return, contact us at Email:  support@shopfiltrum.com  or call us at +1 312-286-3766. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

We want to ensure that you receive your order in perfect condition. If upon reception, any part of your order is damaged, please email support@shopfiltrum.com as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by Filtrum Home within 7 days of the purchase date. Please note that once a product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper handling. Do not ship back broken glass items. We ask you to safely discard of the items after taking a clear photo.

D. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item, please contact us at Email: support@shopfiltrum.com  or use self service.

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

F. REFUNDS

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

We hope this article has provided you with a better understanding of our return policy. If you have any further questions or concerns, please contact our Customer Care team at +1 888-677-8510 or email us at support@shopfiltrum.com. We are available Monday to Friday, between the hours of 9:00 AM - 2:30 PM CST.